Verzendbeleid

Thank you for shopping at naft.coffee operated by Tane CV.

Shipping Policy/Guidelines 

Tane CV is committed to provide you with an excellent service and products. Our aim is to make sure that each product is delivered in a timely manner and in excellent condition. We make use of a third party service “Sendcloud” whose service partners consist of bpost, DHL, DPD,  and other professional delivery services. The reason for this collaboration is the following: our webshop is directly connected with their website using an API. Furthermore, their pricing is more interesting for us than negotiating our own pricing with all the delivery parties.

Our aim is to have your package sent out within 2 working days after receiving your order. The following guidelines will explain more about our shipping and return policy. For questions feel free to contact us through office@naft.coffee.

Delivery Address Guidelines

Please complete all applicable fields. A phone number is mandatory. Please write the phone number without spaces and with the country code as such: +xxx xxxxxxxxxx. If your delivery address (e.g. Ireland) has NO postal code, put ‘n/a’ in the zip code field. A signature is typically required for delivery. In some countries the shipper will leave the parcel in front of the door or with a neighbour when requested in the delivery instructions field. We cannot guarantee that the delivery company will follow these directions. For companies they will deliver at the reception desk. The name of the recipient is always on the box, so the recipient can easily be informed.

Special Rules:

• Free delivery by bike could be every working day.

• Using a third party delivery service products will be delivered Monday through Friday, except on public holidays.

• Currently we only ship in European Union (Schengen).

Customs and Duties

Recipients will never be charged duties or custom fees. The amount of your order excludes duties and taxes UNLESS it is clearly stated otherwise in the shopping cart and the order confirmation email.

For shipments outside the European Union it is possible that customs will physically inspect the parcel. This can cause a delay of 24-72 hours. We cannot be held responsible for this unfortunate event.

Responsibilities

Tane CV accepts responsibility for the timely delivery of your order in accordance with the selected shipping method. We are not responsible for failed deliveries when :

(1) the customer provides an incorrect or outdated address

(2) the parcel recipient is on vacation or not available

(3) the customer does not promptly (24 hours) provide a corrected/new delivery address.

If the delivery company must return a parcel to Tane CV for any of the above reasons, the customer can be charged for the shipping and handling but not for the product itself, unless we cannot reuse it. We will resend your parcel to a new address at the customer’s request if the customer agrees to pay the shipping and handling charge a second time. If the parcel cannot be delivered despite plural delivery attempts and efforts from the customer service department to contact the recipient and in the unlikely event that the parcel is returned damaged or if the goods are perished, Tane CV will not be responsible to refund the customer or to reship a new parcel. The customer can place a new order online.

Shipping Methods and Commitments

The shop offers multiple shipping methods to meet our clients’ needs. Please select the method that best matches your needs.

Delivery by third party 

We use a professional shipping company to deliver your parcel on or before the requested date. If the recipient is not available, we leave a message on the door or deliver to a neighbour. We recommend shipping to a business address when possible as a signature is generally required. Tane CV guarantees that your parcel will be delivered in good condition.

Please note that if delivery was attempted but the recipient was not home, if the address is incorrect or incomplete, if delivery was delayed due to inclement weather or strikes, and in other extraordinary circumstances Tane CV is not responsible for any extra effort needed to receive the parcel (eg. Pick-up at the nearest post-office,…)

Countries we ship to

At this moment we offer shipping to the following countries :

Belgium.

Free delivery by bike

In the following postcodes you are legible for free delivery by a bike courier (orders above €45):

3000, 3001, 3010, 3012, 3018

Local pickup

You can pick up your coffee at Noir Koffiebar at Naamsestraat 49, 3000 Leuven and Ricki koffie&boek at Lindensestraat 42, 3010 Leuven during working hours. 

We will attempt to deliver your coffee within 2-3 working days after fulfilling your order, for which you will receive a notification.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: office@naft.coffee